Privacy Policy
Stockwell Movers Privacy Policy
This Privacy Policy explains how Stockwell Movers collects, uses, stores and protects personal data relating to customers and prospective customers. It applies to all Stockwell Movers customers and prospective customers within our service area, regardless of the service channel you use to contact or engage with us.
We are committed to handling your personal data fairly, lawfully and transparently in accordance with the General Data Protection Regulation and applicable data protection laws.
Scope of this Privacy Policy
This Privacy Policy applies to all personal data processed by Stockwell Movers in connection with providing quotations, arranging and delivering moving and related services, handling enquiries and carrying out our business operations for individuals and business contacts in our service area.
Types of Personal Data We Collect
We may collect and process the following categories of personal data about you, depending on how you interact with us and the services you request:
Identification and contact details such as name, postal address, collection and delivery addresses, billing address, and any other address details you provide for the move, as well as general contact details such as email address and other contact channels you choose to use.
Service and booking details such as information about your move date, property type, access information, inventory or list of items to be moved, photographs you choose to provide of items or premises, packing requirements, insurance preferences and any special instructions relevant to your booking.
Contract and transaction details such as quotations requested, services requested or purchased, booking confirmations, invoice and payment records, payment status and information about communications related to your contract with us.
Technical and usage data such as information about how you interact with our website or online tools, including pages visited and basic device or browser information, to the extent this is collected through functional cookies or similar technologies.
Communications data such as records of your communications with us, including notes of telephone calls, messages you send to us and any feedback or reviews you provide.
How We Collect Your Data
We obtain personal data directly from you when you request a quotation, make a booking, communicate with us by any channel, complete a form or survey, or otherwise provide information in the course of using our services.
We may also receive personal data indirectly where another person arranges a move on your behalf or where business partners share your details for the purposes of providing the services you requested, subject to applicable law.
Lawful Bases for Processing
We process your personal data only where we have a lawful basis to do so. Depending on the context, this may include:
Performance of a contract where processing is necessary to provide quotations, set up and perform your moving contract, take payment, communicate with you about your booking and address any issues or queries relating to your move.
Compliance with legal obligations where we are required to retain certain records for tax, audit or regulatory purposes, to respond to lawful requests from public authorities, or to comply with other applicable legal duties.
Legitimate interests where processing is necessary for our legitimate business interests, provided these are not overridden by your rights and interests. This may include managing and improving our services, maintaining business records, preventing fraud and misuse, ensuring network and information security, training staff, handling general enquiries and defending legal claims.
Consent where you have given clear consent for a specific purpose, such as receiving certain types of marketing communications. Where processing is based on consent, you may withdraw your consent at any time, which will not affect processing carried out before withdrawal.
Purposes for Which We Use Personal Data
We use your personal data for the following purposes:
To provide quotations, plan and deliver moving and related services and communicate with you throughout the process.
To manage our relationship with you, including handling enquiries, feedback and complaints.
To issue invoices, take and process payments, manage accounts and maintain accurate financial records.
To improve our services, website and customer experience, including internal analysis and service development.
To send limited service-related and, where permitted, marketing communications that may be of interest to you, with the ability to opt out at any time for marketing communications.
To comply with legal and regulatory obligations, including record-keeping and responding to official requests where required by law.
To protect our rights, property and safety, and that of our staff, customers and others, including the prevention and detection of fraud and other unlawful activities.
Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.
In general, we retain contract and transaction records, including basic contact details associated with those records, for a minimum period required by tax and company law and for a reasonable period thereafter to handle any queries, complaints or legal claims relating to the services we have provided.
Where data is processed on the basis of your consent and we have no other lawful basis to continue processing, we will delete or anonymise that data when you withdraw your consent or when it is no longer required for the original purpose.
We may retain some data in anonymised or aggregated form for statistical or analytical purposes where this no longer identifies you.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with trusted third parties where necessary for the purposes described in this Privacy Policy, including:
Service providers acting as data processors who provide services such as IT hosting, secure data storage, customer management systems, payment processing, communications platforms, and administrative support. These providers are only permitted to process your personal data on our instructions and are subject to confidentiality and security obligations.
Professional advisers including accountants, lawyers and insurers who provide professional services to us and who are subject to confidentiality obligations.
Public authorities or other third parties where we are required by law to disclose personal data or where disclosure is necessary to protect our rights or the rights of others.
Where we use processors, we take steps to ensure appropriate contractual and technical safeguards are in place to protect your personal data in line with data protection law.
International Transfers
Where it is necessary to transfer personal data to a country outside the European Economic Area or the United Kingdom that does not provide the same level of data protection, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or other legally recognised mechanisms, before any such transfer takes place.
Security of Your Personal Data
We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures may include access controls, secure storage, data minimisation, staff training and regular review of our security practices. While no system is completely secure, we aim to ensure that the level of security is appropriate to the risks associated with the processing of your data.
Your Data Protection Rights
Under the GDPR and applicable data protection laws, you have certain rights in relation to your personal data, subject to conditions and exemptions in the law. These rights may include:
The right of access to obtain confirmation of whether we process your personal data and to receive a copy of that data.
The right to rectification to request correction of inaccurate or incomplete personal data.
The right to erasure to request deletion of your personal data where there is no longer a lawful basis for us to retain or process it.
The right to restriction of processing to request that we temporarily limit the use of your personal data in certain circumstances.
The right to data portability to receive personal data you have provided to us in a structured, commonly used and machine readable format and to request that it is transmitted to another controller where technically feasible and lawful.
The right to object to certain types of processing, including processing based on legitimate interests and processing for direct marketing.
The right to withdraw consent at any time where processing is based on your consent, without affecting the lawfulness of processing carried out before withdrawal.
You also have the right to lodge a complaint with a supervisory authority if you believe that your personal data has been processed in a way that does not comply with data protection law.
Children
Our services are not directed at children, and we do not knowingly collect personal data from children without appropriate consent or authorisation. If we become aware that we have collected personal data from a child without appropriate permissions, we will take steps to delete that information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or other factors. When we make significant changes, we will take reasonable steps to bring the update to your attention. The version in force will be the one available from us at the time you interact with us.
