Terms and Conditions

Stockwell Movers Service Terms and Conditions

These Terms and Conditions set out the basis on which Stockwell Movers provides removal, relocation, packing, and associated services within the United Kingdom. By placing a booking with Stockwell Movers, you agree that these Terms and Conditions apply to the services we provide. Please read them carefully before confirming your move.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Company means Stockwell Movers, the provider of removal and associated services.

Customer means the individual or business that requests and pays for the services.

Services means any removal, packing, loading, unloading, transportation, storage, waste removal or related work carried out by the Company.

Goods means the items and property that the Company is required to handle, transport, or store under the contract.

Contract means the agreement between the Company and the Customer for the provision of services, incorporating these Terms and Conditions and the written quotation or confirmation.

2. Scope of Services

The Company provides household and commercial removal services, including loading, transport, unloading, and where agreed, packing and unpacking. Services may include local moves, longer-distance moves within the UK, and temporary storage, subject to availability and written confirmation.

The precise scope of services, including the addresses, dates, times, and any additional requirements, will be set out in the quotation or booking confirmation. The Customer is responsible for checking that all details are correct before confirming the booking.

3. Booking Process

3.1 Quotation

The Company will usually provide a quotation based on information supplied by the Customer, which may include an inventory of items, access details, property layout, distance between addresses, and any special handling needs. The quotation is normally given as a fixed price or an hourly rate with an estimated duration.

Quotations are valid for a limited period, which will be stated in the quotation document. After this period, the Company reserves the right to revise the quotation.

3.2 Acceptance of Booking

A booking is considered accepted and a contract formed only when the Customer has confirmed acceptance of the quotation or booking proposal, and the Company has issued a written confirmation, which may be by letter or electronic message.

The Company reserves the right to decline any booking request at its discretion, including where it reasonably believes the work cannot be carried out safely, lawfully, or within available resources.

3.3 Changes to the Booking

If the Customer wishes to change the moving date, addresses, access details, inventory, or scope of services, they must notify the Company as early as possible. The Company will use reasonable efforts to accommodate changes but cannot guarantee availability for new dates or times.

Any change that affects the time required, distance, staffing needs, or nature of the work may result in a revised quotation and additional charges. The Company will inform the Customer of any such changes in writing before proceeding.

4. Customer Responsibilities

The Customer agrees to:

Provide accurate and complete information about the Goods, addresses, access conditions, parking restrictions, and any special risks, such as fragile or high-value items.

Arrange suitable parking or access permits for the removal vehicles, where required, and bear any costs, fines, or penalties arising from failure to do so.

Ensure that the property is ready for the agreed start time, with Goods adequately packed where packing services are not included.

Be present or provide an authorised representative at the collection and delivery addresses to guide the crew and sign any documentation.

Secure valuables, important documents, and items excluded from carriage, and remove them from the Goods to be transported.

5. Excluded and Restricted Items

Unless expressly agreed in writing before the move, the Company will not carry or store:

Cash, jewellery, watches or other high-value personal items.

Important documents such as passports, financial papers, or legal documents.

Perishable goods, live animals, plants, or any living organisms.

Hazardous materials including flammable, explosive, corrosive, or toxic substances such as fuel, gas cylinders, paint, chemicals, or firearms.

Illegal goods or items obtained unlawfully.

If any such items are transported or stored without the Companys knowledge, the Company accepts no liability for loss or damage and may arrange for their removal, disposal, or reporting to the relevant authorities if required by law.

6. Payments and Charges

6.1 Pricing Basis

Charges will be based on the agreed quotation, which may be a fixed price or time-based rate. Additional services requested by the Customer on the day or arising from inaccurate information may attract further charges.

6.2 Deposits and Balance Payments

The Company may require a deposit to secure a booking. The amount and due date will be specified in the quotation or booking confirmation. Deposits are usually payable on acceptance of the quotation.

Unless otherwise stated in writing, the remaining balance is due no later than the day of the move and in any event before completion of unloading. The Company reserves the right to withhold delivery of Goods until full payment has been received.

6.3 Methods of Payment

Accepted methods of payment will be stated in the quotation or confirmation and may include bank transfer, card payment, or other specified methods. Payment is considered received only when cleared funds are available to the Company.

6.4 Late Payments

If payment is not made when due, the Company may charge interest on the overdue amount at the statutory rate allowed under UK law, accruing daily until payment is made in full. The Customer will also be responsible for any reasonable costs incurred by the Company in recovering overdue payments.

7. Cancellations and Postponements

7.1 Customer Cancellations

The Customer may cancel the booking by giving the Company written notice. Any applicable cancellation charges will depend on the notice period:

If more than a specified number of working days notice is given, the Company may refund the deposit, less any reasonable administrative costs.

If shorter notice is given, part or all of the deposit may be retained to cover losses incurred, including staff and vehicle allocation, scheduling, and preparation costs.

Specific cancellation periods and charges will be detailed in the quotation or confirmation to reflect the scale of the move and resource commitments.

7.2 Customer Postponements

If the Customer wishes to postpone the move, the Company will try to accommodate the new date, but this cannot be guaranteed. Postponements may be treated as cancellations and rebookings where they cause significant disruption or cost. Any additional charges will be notified to the Customer.

7.3 Company Cancellations

The Company may cancel the contract where it is unable to safely or lawfully carry out the work, where the Customer is in breach of these Terms and Conditions, or due to events beyond its reasonable control such as severe weather, accidents, or road closures. In such cases, the Company will refund any amounts paid for services not provided, but will not be liable for any indirect or consequential losses.

8. Access, Parking, and Delays

The Customer must ensure that the Company has suitable access to the property and space for vehicles to park and load or unload safely. If access is restricted or unsuitable, the Company may adjust the charges to reflect additional time, labour, or equipment needed.

The Company is not liable for delays caused by factors beyond its control, including traffic conditions, road works, weather, police incidents, or third-party actions. If delays occur, the Company will use reasonable efforts to minimise their impact but may charge for additional time if the overall duration of the move is significantly extended.

9. Liability for Loss or Damage

9.1 Standard Liability

The Company will take reasonable care to protect the Goods and property while providing the services. If the Company is found to be at fault for loss of or damage to Goods or property, its liability will be limited in accordance with this section and any applicable insurance cover.

9.2 Exclusions

The Company will not be liable for:

Loss or damage arising from inherent defects, natural deterioration, or pre-existing damage.

Damage to furniture or items that were not adequately packed by the Customer where packing services were not included.

Damage caused by the Customer or third parties, including where the Customer assists with loading, unloading, or handling.

Loss of data or information stored on electronic devices.

Indirect or consequential losses, such as loss of profits, loss of enjoyment, or inconvenience.

9.3 High Value and Fragile Items

The Customer must notify the Company in writing in advance of any high value or particularly fragile items. The Company may apply special conditions or decline to carry such items. If notice is not given, the Companys liability for loss or damage to those items may be reduced or excluded.

9.4 Maximum Liability

Unless otherwise agreed in writing, the Companys total liability for loss of or damage to Goods and property, whether arising from negligence, breach of contract, or otherwise, will be subject to a financial cap. This cap will reflect the scale of the move and will be outlined in the quotation or confirmation. The Customer is encouraged to arrange additional insurance cover where necessary.

10. Claims and Complaints

If the Customer wishes to make a claim for loss or damage, they must notify the Company as soon as reasonably practical and in any event within a reasonable period after completion of the services or discovery of the issue. Notifications should include details of the items affected, the nature of the damage, and any supporting evidence.

The Company will investigate the claim and may request further information, inspection of the items, or other steps to assess responsibility and potential compensation. Failure to report issues within a reasonable timeframe may prejudice the Companys ability to investigate and may affect the outcome of any claim.

11. Waste Regulations and Disposal

Where the Company agrees to remove waste or unwanted items, this will be carried out in accordance with applicable UK waste regulations. The Company will only transport waste to authorised facilities and will not dispose of items unlawfully.

The Customer is responsible for declaring any waste that may be classified as hazardous or controlled and for complying with any legal requirements associated with its handling. The Company may refuse to remove waste that it reasonably believes to be hazardous, illegal, or improperly described.

Charges for waste removal are based on type, volume, weight, and disposal costs. These charges will be notified in advance where possible, and may be revised if the actual waste differs from the description provided.

12. Storage Services

Where storage services are provided, the terms of storage including charges, access arrangements, notice periods, and insurance provisions will be detailed separately or included in the quotation. The Customer is responsible for ensuring that Goods placed into storage are permitted, non-hazardous, and adequately insured, subject to any cover provided by the Company.

13. Insurance

The Company maintains insurance policies appropriate to its business operations. Details of any standard cover relating to Goods in transit or in storage will be available on request. Any optional extended cover will be described in the quotation or separate documentation.

The Customer remains responsible for ensuring that the total value of their Goods is appropriately insured. Where the value of the Goods exceeds any stated limits of cover or liability, the Customer should arrange suitable additional insurance.

14. Force Majeure

The Company will not be in breach of contract or liable for delay or failure to perform its obligations where such delay or failure results from events, circumstances, or causes beyond its reasonable control. These may include, but are not limited to, extreme weather conditions, natural disasters, accidents, road closures, strikes, or acts of government.

15. Data Protection and Privacy

The Company will collect and process personal data about the Customer for the purposes of managing bookings, providing services, administering payments, and handling claims or complaints. Personal data will be handled in accordance with applicable UK data protection laws.

The Company will not sell the Customers personal data to third parties and will only share information where required for service delivery, legal obligations, or enforcement of contractual rights.

16. Variation of Terms

The Company may update these Terms and Conditions from time to time. The version in force at the time of booking will apply to the contract. Any material changes affecting an existing booking will be notified to the Customer where reasonably possible.

17. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions will continue in full force and effect.

18. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the services provided.

By confirming a booking with Stockwell Movers, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.